Most small businesses are losing time and money to the systems they don't have — overdue invoices nobody's chasing, missed calls nobody's returning, follow-ups falling through the cracks. I build the systems that close those gaps.
Brilliant work. Duct-tape workflows. Growth that's outpaced the systems holding it together. Most small businesses run on the same handful of broken patterns:
Cash flow you can't predict because nobody's chasing the invoices that are 30, 60, 90 days overdue
Customer calls slipping through because the phone rings when you're on a job and nobody calls back
Admin eating your week — quoting, scheduling, reminding, following up — instead of doing the work you started this business to do
Systems built for someone half your size — or no systems at all, just sticky notes and good intentions
Every one of those is a system that doesn't exist yet. That's what I build.
I don't build sprawling platforms or sell software you'll never log into. I build small, focused systems where the math is unambiguous — where the time or money you recover is meaningfully larger than what the system costs.
The four areas I work in right now:
The biggest quiet revenue leak in most service businesses is unpaid invoices. I build the chase systems that recover them — automated, escalating follow-up that handles the awkward part so you don't have to.
If you're carrying more than a few thousand in overdue invoices, let's talk.
Missed-call-to-text recovery. Review request automation. Intake forms that actually qualify leads. The systems that catch the customers who would otherwise leak out of your funnel before you knew they existed.
Scoped after a 30-minute diagnostic.
For organizations that know something is broken but can't name it yet. A 30-day audit that identifies the top three bottlenecks and gives you a prioritized roadmap. You decide what to fix and who fixes it.
Best place to start if you're not sure what you need.
Embedded operational leadership on retainer — for organizations that need a COO but can't justify (or don't want) a full-time hire. I pick up the roadmap and build the systems with your team until they run without me.
For organizations with $500K+ annual operating budgets.
I'm Becky Tsadilas. I live in Cochrane, Alberta with my husband, our baby, and two dogs — Oscar and Norman.
My day job for the past few years has been operations leadership at a social-impact organization — building the systems that let a small team run a multi-county, multi-million-dollar program without burning out.
RIG is where I take what I've learned about operations and ship it as small, sharp systems for small businesses.
I'm not a designer who learned business. I'm an operator who learned how to build software with AI. That means I focus on the systems that actually move money — not the ones that just look nice.
Every system I build has to pass one test: the time or money it recovers has to be obviously larger than what it costs. If it doesn't, I don't build it.
That's the only honest way I know to sell something.
"After contacting three website developers with no response or no confidence in the person I talked with, I came across Becky. After just one conversation, I knew I had found that perfect person — so knowledgeable and easy to work with. Her fees are more than fair which is so important to new business owners. It's working great for me!"
"Becky was able to turn my vision into a reality. The attention she gave to me went beyond my expectations. Her craft and talent are exponentially creative, thoughtful and meaningful."
"Becky was phenomenal to work with! She was nice, attentive and very professional and I was very pleased with the outcome."
Book a 15-minute call. Tell me what's broken — the thing eating your hours, the revenue that's leaking, the work you keep meaning to systematize but never do.
I'll tell you what I'd build and what it would cost. If I'm not the right person for it, I'll point you to someone who is.
Drop me a message and I'll get back to you within 24 hours.